How long does it take to process and ship my order?

Each Lunessae order is carefully prepared before leaving our studio. Orders are processed within 1-3 business days. Delivery takes 3-4 business days in Romania and 5-7 business days across Europe. Once shipped, you’ll receive a confirmation email with tracking details.

How can I ensure smooth delivery of my order?

Please make sure your shipping details are complete and accurate at checkout. This helps us ensure your order arrives without delay.

What should I do if there is a delivery issue?

If anything unexpected occurs during delivery, please contact us at contact@lunessae.com. Our team will review the situation and assist you promptly.

What is your return policy?

We want you to love your Lunessae purchase. If your item arrives damaged or in an unexpected condition, we’re here to help.

How do I request a return or replacement?

Please contact contact@lunessae.com within 7 days of receiving your order, including your order number and a short unboxing video showing the issue, recorded from the moment you open the package. Once approved, we’ll guide you through the next steps.

Why do you ask for an unboxing video?

A short unboxing video helps us verify any issues quickly and ensures a smooth and fair resolution.

Do you accept returns for change of mind?

At this time, we do not accept returns for change of mind. Each Lunessae product is created and packed with care. We always ensure you receive your order in perfect condition.

Is it safe to shop on lunessae.com?

Yes. All payments are processed through secure, SSL-encrypted gateways. We accept secure payments via credit/debit card, Apple Pay, and Google Pay, all processed through Stripe.

Do you store my payment details?

No. We never store your credit card information. Payments are handled securely by trusted third-party providers.

How can I contact Lunessae?

For order support, product guidance, or collaborations, reach us at contact@lunessae.com.

When will I receive a response?

Our team usually replies within 24-48 hours, Monday to Friday. We value thoughtful, timely communication with every client.